For months I have been working on assuring that the imposed implementation of a set of consular services by an outside contractor works for our post. It has been challenging and I am grateful for the help of a great colleague in Jakarta who was great about remembering the needs of our small post throughout the process. We are the customers to some degree but it effects our customers for visa services and we want it to be done right. This entailed going over everything that was proposed and making sure that it was as much as we could before it launched. Part of the service includes a Web site for making appointments for visa interviews. The experiences I had in my previous job were very helpful for managing this and also seeing the mistakes that were being made. But after months of delays, it launched this week! Very exiting, but now we still have a lot of work trying to figure out how to make it work for us and pass on lessons learned to others who have not yet made the change.
We also had some trainers in this week to refresh and update us on the consular computer applications we use every day. They are still working with us but have done a great job so far helping us use the applications better and more efficiently.
Meeting with students at a school after a presentation |
I think I have to thank my previous job for a lot of experience in many of the things I did this week. That certainly made it a lot easier and less stressful than it could have been otherwise.
I guess in a way that means even my previous job converged into my week. And it seemed to work out.